Royal X Privacy Policy for Filipino Players

Royal X is a mobile-first sports betting and entertainment platform serving players across the Philippines. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you register, place bets, or interact with any part of our platform. It applies to all Filipino players who access Royal X through a web browser on any device, including smartphones and tablets. We are committed to handling your data responsibly and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, you are welcome to reach out to our support team at [email protected]. We review and update this policy periodically to reflect changes in our practices or applicable law.

When you register for a Royal X account, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification document to verify your identity and confirm you meet the minimum age requirement of 21 years. During normal platform use, we also collect transactional data such as deposit amounts, withdrawal requests, betting history, and account balance movements, all denominated in Philippine pesos. We automatically gather certain technical information when you access our platform, including your IP address, device type, browser version, and session timestamps, which help us maintain platform security and improve performance. If you contact our support team, we retain records of those communications to ensure consistent service and to resolve any disputes accurately. We do not collect sensitive personal information beyond what is strictly necessary for identity verification, regulatory compliance, and the safe operation of your account. All data collection is proportionate to the purpose for which it is gathered, and we do not request information that is irrelevant to your use of the platform. You may be asked to provide updated documentation if our compliance obligations change or if your account requires re-verification.

The primary purpose for collecting your personal data is to operate and maintain your Royal X account, process deposits and withdrawals in Philippine pesos, and ensure that all betting activity on the platform is conducted securely and fairly. We use your identity information to comply with our legal obligations under Philippine law, including anti-money laundering requirements and responsible gaming regulations that require us to verify the age and identity of every registered player. Your contact details allow us to send you important account notifications, security alerts, and responses to support enquiries — we will only send promotional communications if you have opted in to receive them. Technical and usage data helps our team identify and resolve platform issues quickly, optimise the mobile browsing experience, and protect all players from fraudulent activity. We may use aggregated, anonymised data for internal analytics and platform improvement purposes; this data cannot be used to identify any individual player. Royal X does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Any use of your data beyond the purposes described in this policy will only occur with your explicit consent or where required by law.

Royal X may share your personal data with carefully selected third-party service providers who assist us in operating the platform, such as payment processors that handle PHP transactions, identity verification partners, and cloud infrastructure providers that store platform data securely. All third parties who receive your data are contractually required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific service they provide to us. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of Royal X, our players, or the public. In the event that Royal X undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your personal information with other betting platforms, advertising networks, or data brokers. Any international transfer of data is conducted with appropriate safeguards in place to ensure your information receives a level of protection consistent with Philippine law. You may request details of the third parties with whom your data has been shared by contacting our support team.

We retain your personal data for as long as your Royal X account remains active and for a period thereafter as required by our legal and regulatory obligations under Philippine law, which may include retaining transaction records for a minimum of five years. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. Royal X implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is protected by encryption, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews and vulnerability assessments to ensure our protective measures remain effective against evolving threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. You can help protect your account by using a strong, unique password and by logging out of the platform when using a shared or public device.

As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You may request access to the personal data we hold about you at any time, and we will provide a copy within a reasonable timeframe. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it promptly. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond to all data rights requests within 30 days of receipt.

Royal X uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with different features of the site. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to log in and use your account. We may also use analytical cookies to understand aggregate usage patterns, which helps us improve the mobile experience for Filipino players. We do not use third-party advertising cookies or share cookie data with external marketing platforms. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you on the platform. Our cookies do not store sensitive personal information such as passwords or payment details. By continuing to use Royal X after being informed of our cookie practices, you consent to the use of cookies as described in this policy.